Refund Policy

At Flower Box, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our return policy below:

 

1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to arrange for a replacement or refund.

 

2. Incorrect Orders:

If you receive an incorrect order, please contact us within3 days of receiving your order. We will arrange for the correct items to be sent to you or provide a refund.

 

3. Returns for Other Reasons:

If you wish to exchange a product for reasons other than damage, defect, or incorrect order, please contact us within 3 days of receiving your order. The product must be unused and in its original packaging for a possible exchange.

 

4. Return Process:

To initiate a return, please contact our customer service team at monique.brown@nw.co.nz. We will provide you with instructions on how to return the product. Please note that return shipping costs may apply.

 

5. Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed after we receive the returned product.

 

6. Exclusions:

Please note that certain products, such as personalised or custom arrangements, may not be eligible for returns.

 

7. Contact Us:

If you have any questions or concerns about our return policy, please contact us at monique.brown@nw.co.nz. Our customer service team is here to assist you with any issues you may have.